HOW TO START A RETURN
We want you to love your Kosmopolitan experience and if it's anything less than perfect, we want to make it right. You can check out our return policy here.
Contact us via Chat or Email to start your return.
Once we receive your request, we’ll be in touch and provide return instructions and refund options - you'll need to reply with your preferred refund option.
You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us. Please not you are responsible for the shipping label costs.
That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
RETURN POLICY
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Need to make a return?
If you're not absolutely in love with your Kosmopolitan order, we want to make it as simple as possible. See below for more information on our return policy.
Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 30 days of their delivery date.
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Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
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Our swimwear comes with a removeable hygiene liner to ensure your safety - return items cannot be accepted if the liner is removed. Please try on your Kosmopolitam items over your underwear without removing the hygiene liner
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Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.
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Gift cards, jewelry, and items marked as flash sale, final sale & special sale are not eligible for returns or exchanges and will not be refunded.